Microsoft Dynamics Business Central/NAV Consultant
FULL-TIME – REMOTE – BENEFITS
Building the future through technology – And we need your talent!
XTIVIA is currently adding a Dynamics NAV/Business Central Support Consultant to our GovCon365 team. The main mission of this role is to triage and solve client problems. Customer Service is often the entry point for our clients to report problems or initiate work requests, and our Customer Service team is front-line critical in the overall experience and satisfaction of each client. XTIVIA prides itself on delivering clients with amazing services which is a critical focus of our Customer Service team.
As a member of the XTIVIA team, you will be working with our clients to evaluate and resolve issues associated with their Microsoft Dynamics NAV/BC system. The issues reported to the customer service team can be related to software applications or hardware and include all versions of Microsoft Dynamics Business Central and NAV. The successful candidate for this role will work with clients to narrow down the area of concern and resolve the problem, if possible, or work with other GovCon365 team members to resolve the problem.
- Assisting in supporting solutions using such tools as Microsoft Dynamics Business Central, Power BI Dashboards, and Other Dynamics 365 Applications.
- Performing ongoing Microsoft Dynamics Business Central support services to existing clients via email/phone support and on-site visits.
- Provide specialized support services to clients to assist in critical business functions.
- Participating in the quality assurance process as required by each project.
This role requires someone with not only excellent customer service skills but also strong attention to detail, strong decision-making & analytical skills, and the ability to communicate clearly and professionally. 1-2 years of experience with Microsoft Dynamics NAV/BC hands-on implementation or support. Candidates with experience working with other Dynamics solutions, Shipping & Receiving solutions as well as exposure to various add-ons are also a plus!
In addition to providing world-class customer service for our customers, the successful candidate for this role must align well with our very defined, active, and dynamic organizational culture. XTIVIA is not your typical company, culture, or business environment, so we seek candidates that are ready for a significant change and opportunity.